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Process

How We Work

From initial inquiry to delivery — six clear steps

Six steps between your inquiry
and product shipment — each one coordinated.

Process

Order Process

  1. Receiving the Order

    You send an inquiry by email or call us directly. We register the requirement and prepare clarifying questions regarding the specification.

  2. Grading Clarification

    We agree on the material grade: A, B, C or Rustic. Each category defines the surface character and its impact on the product cost.

  3. Dimensions Specification

    We determine the exact specification: thickness, width, length. If needed — non-standard parameters for a specific project or manufacturing process.

  4. Packaging Agreement

    We discuss the packaging method depending on volume, transport route and the client's technical requirements for cargo acceptance.

  5. Delivery Date Agreement

    We fix the shipment dates taking into account current production capacity and the client's established deadlines.

  6. Payment Terms Agreement

    Payment terms are agreed individually for each client.

Submit Request

Let's Discuss Your Order

Submit a request — our manager will contact you within one business day and prepare a commercial offer.

or call us directly +380 (50) 540 18 74
  • In-house production — no middlemen or trade markups
  • Quality control at every stage of production
  • Custom manufacturing to your dimensions and specifications
Oak wood at BMK production facility